We will make the dress let you satisfied.if you have any question or requirement Please let me know with the message or contact me on line.

If you can't find a style you like in our collection. we can make dresses in your own design. You can send us
pictures patterns. even sketches of your design of other styles you like. and we would make replicas by your
specifications. After finish we will take detailed photos and email them to you to check them advancely. then
send the ready dresses to you. If you are not satisfied. we will make modify the dresses until you are
satisfied with them

A perfect-fitape is not too tight or too loose. and all the
measurements will be comfortable wearing
Friendly Prompt:
1).The item itself does not include any accessories such as gloves.wedding veil.petticoat or bag. hat.or hairband shown in the picture. if you need it. you need to pay for it separately.
2).Since computer screens have chromatic aberration. especially between CRT screen and LCD screen. we not guarantee that the color of our products will be exactly the same with the photographs you see on our online shop.
3).As the style. we can not guarantee that the finished product will be 100% similar to the one shown in our website. just as an old saying " There are no 2 exactly the same leaves in the world." However. the similarity can be up 90% or more than 95% for most dresses.
4).Custom made is available.We can make the dress according to your picture or sketch.
5).Generally.delivery time is about 10-15 days.if rush order.we can also make for you.
6).we cant accept refund for custom made dress if the buyer want to custom color/size/design



Gentille Dress loves you and we want to make you happy. So please read the return policy below carefully.
1. When making an order. please pay careful attention to item details and sizing information. If you have any questions.
we're happy to help; send all product inquires to me via alibaba and we'll get back to you as soon as possible;
2. Pls contact us within 2 days (48 hours) after the reception of parcel and state the problem of items and reason for return;
3. Items should be returned in its original condition without signs of wear. tear or odors;
4. Return shipping cost would be charged by buyer. It would be buyer's responsibility to pay for the shipping fee of sending
back and exchange;
5. It would not be considered to return items without any quality problems.
6.we cant accept refund for custom made dress if the buyer want to custom color/size/design

If you receive dress satisfaction . Please recommend my shop to your friends.
Customer satisfaction is very important to us and our feedback rating reflects this satisfaction.
Hope you to receive item after and can give us a positive feedback. Certainly we will also give you a positive feedback! In addition to your positive feedback. we hope you will give us "Five Star" on all of the Detailed Seller Ratings.

This is a measurement of the fullest part of your bust or body circumference at the bust. It is a body measurement which measures the circumference of a woman's torso at the level of the breasts.
Wrap the tape around the fullest part of your bust and center the tape on your back so it's levelled all the way around.
*Tips:
This isn't your bra size!
Your
arms should be relaxed, and down at your sides.
Wear
the bra you're planning to wear with your dress when
taking this.
Note:
Have trouble with choosing size or Additional Requirements on size? Contact us.
Dress Standard Size Chart
| US Size | 0 | 2 | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 | 26 | 28 | 30 | ||||||||||||||||
| EU Size | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 | 60 | 62 | ||||||||||||||||
| UK Size | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 | 26 | 28 | 30 | 32 | 34 | ||||||||||||||||
| inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | |
| Bust | 32 | 81 | 33 | 84 | 34 | 86 | 35 | 89 | 36 | 91 | 37 ½ | 94 | 39 | 99 | 41 | 104 | 43 ¼ | 109 | 45 ½ | 115 | 47 ¾ | 120 | 50 | 127 | 53 | 135 | 56 | 142 | 59 | 150 | 63 | 160 |
| Waist | 25 ½ | 64 | 26 ½ | 67 | 27 ½ | 69 | 28 ½ | 72 | 29 ½ | 74 | 31 | 79 | 32 ½ | 82 | 34 ¾ | 87 | 37 ¼ | 94 | 39 ¾ | 100 | 42 ¼ | 107 | 44 ¾ | 113 | 48 | 122 | 51 ¼ | 130 | 54 ½ | 138 | 58 ¾ | 148 |
| Hips | 35 ½ | 89 | 36 ½ | 92 | 37 ½ | 94 | 38 ½ | 97 | 39 ½ | 100 | 41 | 104 | 42 ½ | 107 | 44 ½ | 112 | 46 ¾ | 118 | 49 | 124 | 51 ¼ | 130 | 53 ½ | 135 | 56 ½ | 143 | 59 ½ | 150 | 62 ½ | 158 | 66 ½ | 168 |
| US Size | 0 | 2 | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 | 26 | 28 | 30 | ||||||||||||||||
| EU Size | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 | 60 | 62 | ||||||||||||||||
| US Size | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 | 26 | 28 | 30 | 32 | 34 | ||||||||||||||||
| inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | inch | cm | |
| Mini/Short | 28 | 71 | 29 | 74 | 29 | 74 | 30 | 76 | 30 | 76 | 30 | 76 | 30 | 76 | 31 | 79 | 31 | 79 | 32 | 81 | 32 | 81 | 32 | 81 | 33 | 84 | 33 | 84 | 33 | 84 | 33 | 84 |
| Knee Length | 37 | 94 | 38 | 97 | 38 | 97 | 38 | 97 | 38 | 97 | 39 | 99 | 39 | 99 | 39 | 99 | 39 | 99 | 40 | 102 | 40 | 102 | 40 | 102 | 41 | 104 | 41 | 104 | 41 | 104 | 41 | 104 |
| Tea Length | 44 | 112 | 46 | 117 | 46 | 117 | 46 | 117 | 46 | 117 | 47 | 119 | 47 | 119 | 48 | 122 | 48 | 122 | 48 | 122 | 48 | 122 | 48 | 122 | 48 | 122 | 48 | 122 | 48 | 122 | 48 | 122 |
| Ankle Length | 52 | 132 | 53 | 135 | 53 | 135 | 54 | 137 | 54 | 137 | 54 | 137 | 54 | 137 | 55 | 140 | 55 | 140 | 56 | 142 | 56 | 142 | 56 | 142 | 56 | 142 | 56 | 142 | 56 | 142 | 56 | 142 |
| Floor Length | 57 | 145 | 58 | 147 | 58 | 147 | 59 | 150 | 59 | 150 | 60 | 152 | 60 | 152 | 61 | 155 | 61 | 155 | 61 | 155 | 61 | 155 | 61 | 155 | 61 | 155 | 61 | 155 | 61 | 155 | 61 | 155 |
This is a measurement of the fullest part of your bust or body circumference at the bust. It is a body measurement which measures the circumference of a woman's torso at the level of the breasts.
Wrap the tape around the fullest part of your bust and center the tape on your back so it's levelled all the way around.
*Tips:
This isn't your bra
size!
Your arms should be relaxed, and down at
your sides.
Wear the bra you're planning to
wear with your dress when taking this.
Note:
- Some styles have ease added for your comfort. If you are in between sizes, it is suggested to call and speak to a stylist or order the dress in custom size.The Hollow to Hem measurement for standard sized floor length dresses includes an extra 2 inches to fit high heels.
- Have trouble with choosing size or Additional Requirements on size? Contact us.
Dress Standard Size Chart
| US Size | UK Size | EU Size | Bust | Waist | Hips |
|---|---|---|---|---|---|
| 0 | 4 | 32 | 32 | 25 ½ | 35 ½ |
| 2 | 6 | 34 | 33 | 26 ½ | 36 ½ |
| 4 | 8 | 36 | 34 | 27 ½ | 37 ½ |
| 6 | 10 | 38 | 35 | 28 ½ | 38 ½ |
| 8 | 12 | 40 | 36 | 29 ½ | 39 ½ |
| 10 | 14 | 42 | 37 ½ | 31 | 41 |
| 12 | 16 | 44 | 39 | 32 ½ | 42 ½ |
| 14 | 18 | 46 | 41 | 34 ¾ | 44 ½ |
| 16 | 20 | 48 | 43 ¼ | 37 ¼ | 46 ¾ |
| 18 | 22 | 50 | 45 ½ | 39 ¾ | 49 |
| 20 | 24 | 52 | 47 ¾ | 42 ¼ | 51 ¼ |
| 22 | 26 | 54 | 50 | 44 ¾ | 53 ½ |
| 24 | 28 | 56 | 53 | 48 | 56 ½ |
| 26 | 30 | 58 | 56 | 51 ¼ | 59 ½ |
| 28 | 32 | 60 | 59 | 54 ½ | 62 ½ |
| 30 | 34 | 62 | 63 | 58 ¾ | 66 ½ |
| US Size | UK Size | EU Size | Mini/Short | Knee Length | Tea Length | Ankle Length | Floor Length |
|---|---|---|---|---|---|---|---|
| 0 | 4 | 32 | 28 | 37 | 44 | 52 | 57 |
| 2 | 6 | 34 | 29 | 38 | 46 | 53 | 58 |
| 4 | 8 | 36 | 29 | 38 | 46 | 53 | 58 |
| 6 | 10 | 38 | 30 | 38 | 46 | 54 | 59 |
| 8 | 12 | 40 | 30 | 38 | 46 | 54 | 59 |
| 10 | 14 | 42 | 30 | 39 | 47 | 54 | 60 |
| 12 | 16 | 44 | 30 | 39 | 47 | 54 | 60 |
| 14 | 18 | 46 | 31 | 39 | 48 | 55 | 61 |
| 16 | 20 | 48 | 31 | 39 | 48 | 55 | 61 |
| 18 | 22 | 50 | 32 | 40 | 48 | 56 | 61 |
| 20 | 24 | 52 | 32 | 40 | 48 | 56 | 61 |
| 22 | 26 | 54 | 32 | 40 | 48 | 56 | 61 |
| 24 | 28 | 56 | 33 | 41 | 48 | 56 | 61 |
| 26 | 30 | 58 | 33 | 41 | 48 | 56 | 61 |
| 28 | 32 | 60 | 33 | 41 | 48 | 56 | 61 |
| 30 | 34 | 62 | 33 | 41 | 48 | 56 | 61 |
| US Size | UK Size | EU Size | Bust | Waist | Hips |
|---|---|---|---|---|---|
| 0 | 4 | 32 | 81 | 64 | 89 |
| 2 | 6 | 34 | 84 | 67 | 92 |
| 4 | 8 | 36 | 86 | 69 | 94 |
| 6 | 10 | 38 | 89 | 72 | 97 |
| 8 | 12 | 40 | 91 | 74 | 100 |
| 10 | 14 | 42 | 94 | 79 | 104 |
| 12 | 16 | 44 | 99 | 82 | 107 |
| 14 | 18 | 46 | 104 | 87 | 112 |
| 16 | 20 | 48 | 109 | 94 | 118 |
| 18 | 22 | 50 | 115 | 100 | 124 |
| 20 | 24 | 52 | 120 | 107 | 130 |
| 22 | 26 | 54 | 127 | 113 | 135 |
| 24 | 28 | 56 | 135 | 122 | 143 |
| 26 | 30 | 58 | 142 | 130 | 150 |
| 28 | 32 | 60 | 150 | 138 | 158 |
| 30 | 34 | 62 | 160 | 148 | 168 |
| US Size | UK Size | EU Size | Mini/Short | Knee Length | Tea Length | Ankle Length | Floor Length |
|---|---|---|---|---|---|---|---|
| 0 | 4 | 32 | 71 | 94 | 112 | 132 | 145 |
| 2 | 6 | 34 | 74 | 97 | 117 | 135 | 147 |
| 4 | 8 | 36 | 74 | 97 | 117 | 135 | 147 |
| 6 | 10 | 38 | 76 | 97 | 117 | 137 | 150 |
| 8 | 12 | 40 | 76 | 97 | 117 | 137 | 150 |
| 10 | 14 | 42 | 76 | 99 | 119 | 137 | 152 |
| 12 | 16 | 44 | 76 | 99 | 119 | 137 | 152 |
| 14 | 18 | 46 | 79 | 99 | 122 | 140 | 155 |
| 16 | 20 | 48 | 79 | 99 | 122 | 140 | 155 |
| 18 | 22 | 50 | 81 | 102 | 122 | 142 | 155 |
| 20 | 24 | 52 | 81 | 102 | 122 | 142 | 155 |
| 22 | 26 | 54 | 81 | 102 | 122 | 142 | 155 |
| 24 | 28 | 56 | 84 | 104 | 122 | 142 | 155 |
| 26 | 30 | 58 | 84 | 104 | 122 | 142 | 155 |
| 28 | 32 | 60 | 84 | 104 | 122 | 142 | 155 |
| 30 | 34 | 62 | 84 | 104 | 122 | 142 | 155 |
Return Policy
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
ZAPDRESS will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact Us directly for assistance with processing your return.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
ZAPDRESS will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At ZAPDRESS, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items, with this in mind, please refer to our cancellation policy below:
Unpaid orders are automatically cancelled after 5 days.
Cancel order within 24 hours of payment for a full refund.
Cancel order 24–72 hours after payment: 80% refund + shipping fee.
Cancel order 72-120 hours after payment: 70% refund + shipping fee.
Cancel order > 120 hours after payment: 60% refund + shipping fee.
Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.